Privacy, Terms & Client Information
At Soul2Soul Psychology, we are committed to providing psychological services with professionalism, integrity and respect for your privacy. This page explains how your personal information is managed, what you can expect when engaging with our services, and the terms relating to the use of our website and psychological services.
Privacy & Personal Information
To provide psychological services, we collect information that is relevant to your care. This may include your contact details, medical and psychological history, referral information, assessment results, treatment plans and clinical notes.
Your information is collected to provide safe and effective psychological care, communicate with you regarding appointments, liaise with other healthcare professionals (with your consent), and meet our legal, ethical and professional obligations.
Your personal information is stored securely and handled in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and professional standards governing registered psychologists.
Confidentiality
Your privacy and confidentiality are fundamental to psychological practice.
Information discussed during appointments remains confidential except where disclosure is required or authorised by law, where there is a serious risk of harm to yourself or another person, where mandatory reporting obligations apply, where records are subpoenaed by a court, or where you have provided consent for information to be shared with another healthcare provider.
Psychological Services
Psychological treatment is a collaborative process based on informed consent. My approach combines evidence-based psychology with practical strategies and self-awareness to support meaningful and lasting change. You are encouraged to ask questions, participate actively in your treatment and discuss any concerns throughout your care.
Telehealth & Communication
Where appropriate, appointments may be provided via secure telehealth platforms. While every effort is made to protect your privacy, electronic communication cannot be guaranteed to be completely secure.
Email and SMS should not be used for urgent clinical matters or emergencies.
Fees & Cancellations
Fees are payable prior to your appointment unless alternative arrangements have been made.
If you are unable to attend your appointment, please provide at least 48 hours’ notice. Late cancellations or non-attendance may incur the full consultation fee, as the appointment time has been reserved specifically for you.
Website & Soul2Soul Network
The information provided on this website and within the Soul2Soul Network is intended for educational and informational purposes only. It is not a substitute for individual psychological assessment, diagnosis or treatment and should not be relied upon as personal psychological advice.
All website content, videos, workbooks and educational resources remain the intellectual property of Soul2Soul Psychology and may not be reproduced or distributed without written permission.
Emergencies
Soul2Soul Psychology is not a crisis or emergency service.
If you or someone else is at immediate risk of harm, please call 000 or attend your nearest Emergency Department.
For immediate mental health support, you may also contact Lifeline on 13 11 14 or your local Mental Health Acute Care Team.
Access to Your Information
You may request access to your personal information or ask for corrections if you believe information held is inaccurate or incomplete. Requests should be made in writing and will be managed in accordance with applicable privacy legislation.
Contact
Dr Deirdre Timlin, PhD
AHPRA Registered Health Psychologist | PsyBA Board-Approved Supervisor
If you have any questions regarding your privacy or the information contained on this page, please contact Soul2Soul Psychology directly. If your concerns cannot be resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.